To our valued customers,
We want to assure you that we taking the current COVID-19 Pandemic very seriously and we are actively following the recommended Center for Disease Control (CDC) guidelines for health and safety measures. Therefore, we are taking all precautions, such as washing our hands regularly, wearing protective gloves, disinfecting supplies, etc., before pulling and packaging any of our customer's orders. We also want to inform you that some of our orders are drop shipped directly from the manufacturers and they have informed us that they are following the same CDC guidelines.
We are working to ensure that your orders are processed and shipped in a timely manner. For our drop ship customers, we have been informed that a few of our grill manufacturer's suppliers are reducing personnel hours and/or operating hours, but that orders will continue to ship. Twin Eagles, Delta Heat, Fire Magic, & American Outdoor Grill (AOG) are pausing all of their in-house orders for the next few weeks. Rest assured, there are still taking and processing all orders from personnel working remotely, and all orders will ship when they re-open their shipping dept. Please remember to wash your hands after receiving any packages.
We want to thank you and our suppliers. We hope you and your family stay safe and we continue to support each other during this global situation.
Barbecue Parts Depot Staff