Last Updated: June 15, 2026

Barbecue Parts Depot ("we," "us," or "our") operates www.barbecuepartsdepot.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our AI agents, including AI Gary (our website chat assistant) and our AI Phone Agent.

1. Who We Are

Barbecue Parts Depot
1802 Chico Ave, Suite A
South El Monte, CA 91733
Phone: 1-888-528-0885
Email: cutomerservice@barbecuepartsdepot.com

We are an authorized OEM dealer for premium gas grill and outdoor kitchen replacement parts. We sell genuine manufacturer-direct parts for brands including Fire Magic, Twin Eagles, Lion, Bull, American Outdoor Grill (AOG), Lynx, Cal Flame, Coyote, Delta Heat, SunStone, Napoleon, and Real Fyre.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, shipping address, billing address, and phone number.
  • Order Information: When you place an order, we collect payment details (processed securely through Shopify Payments), product selections, and shipping preferences.
  • Communications: When you contact us via email, phone, or our AI Gary chat assistant, we collect the content of your messages and any information you choose to share.
  • Product Reviews & Submissions: Information you submit in product reviews, knowledge center contributions, or customer surveys.

2.2 Information Collected Automatically

  • Device & Browser Information: IP address, browser type and version, operating system, referral URLs, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, click patterns, search queries, and products viewed.
  • Cookies & Similar Technologies: We use cookies, web beacons, and pixels to enhance your experience and analyze site traffic.

2.3 Information from Third Parties

  • Google Analytics: Aggregated analytics about site usage and user behavior.
  • Facebook/Meta: Information related to ad delivery, conversions, and retargeting via the Facebook Pixel.
  • Shopify: Order processing, payment fraud analysis, and platform analytics.
  • Shipping Carriers: Delivery confirmation data from carriers such as UPS, FedEx, and USPS.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as health data, biometric data, precise geolocation, or genetic information. If such data is inadvertently provided, we will delete it promptly upon discovery.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: Processing and shipping your orders, sending order confirmations, and providing customer support.
  • Customer Service: Responding to your inquiries via email, phone, or AI Gary chat.
  • Personalization: Tailoring product recommendations, content, and your overall shopping experience.
  • Marketing & Advertising: Sending promotional emails (with your consent where required), displaying personalized ads on Google and Facebook, and measuring ad performance.
  • Site Improvement: Analyzing usage patterns to improve our website, knowledge center, and product offerings.
  • Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

4. AI Agents: AI Gary & AI Phone Agent

4.1 AI Gary (Website Chat Assistant)

AI Gary is our artificial intelligence-powered chat assistant available on our website. When you interact with AI Gary:

  • We collect the content of your chat messages, your IP address, and the page you were viewing when you initiated the chat.
  • Chat transcripts are stored securely and used to improve customer service and train AI Gary to provide better responses.
  • AI Gary can assist with product recommendations, parts identification, order status, and general inquiries.
  • If AI Gary cannot resolve your issue, the conversation may be escalated to a human representative.
  • You are not required to use AI Gary; you can always contact us directly by phone or email.
  • Jotform, a third‑party platform, powers our AI chat assistant. Chat data is processed and stored in accordance with Jotform's privacy practices. You can learn more at https://www.jotform.com/ai-policy/

4.2 AI Phone Agent

Our AI Phone Agent handles incoming calls to assist with order inquiries, parts identification, and basic customer service:

  • Calls may be recorded or transcribed for quality assurance and training purposes.
  • The AI Phone Agent collects information you provide during the call, such as your name, order number, and product details.
  • If the AI Phone Agent cannot resolve your request, you will be transferred to a human agent.
  • We will notify you at the beginning of the call if recording or transcription is in use.

Important: You are interacting with AI, not a human, when using AI Gary or the AI Phone Agent. Do not share sensitive information such as full Social Security numbers, payment card numbers (verbally), or passwords. All payment transactions are processed securely through Shopify's payment gateway.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly, including shopping cart and account login functionality.
  • Analytics Cookies: Google Analytics cookies help us understand how visitors interact with our site.
  • Advertising Cookies: Google Ads and Facebook Pixel cookies enable us to deliver personalized ads and measure campaign effectiveness.
  • Functional Cookies: Remember your preferences, language settings, and product viewing history.

5.2 Facebook Pixel

We use the Facebook Pixel to track conversions, build retargeting audiences, and optimize ad delivery on Facebook and Instagram. The Pixel collects information about pages you visit, products you view, and actions you take on our website. This data is shared with Facebook/Meta in accordance with their Data Policy. You can learn more about Facebook's privacy practices at https://www.facebook.com/privacy/policy/.

5.3 Google Analytics & Google Ads

We use Google Analytics to analyze website traffic and user behavior. Google Ads cookies enable us to serve personalized advertisements on Google's network. You can learn more about Google's privacy practices at https://policies.google.com/privacy.

5.4 Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You can also manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

5.5 Do Not Track

Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers. We adhere to the standards set by applicable privacy laws in your jurisdiction.

6. Third-Party Sharing & Service Providers

We do not sell your personal information in the traditional sense. However, under the California Consumer Privacy Act (CCPA), certain disclosures of data for cross-context behavioral advertising may be considered a "sale." We share your information with the following categories of third parties:

  • Shopify: E-commerce platform provider for order processing, payment processing, and hosting.
  • Google: Analytics and advertising services.
  • Facebook/Meta: Advertising and audience targeting.
  • Shipping Carriers: UPS, FedEx, and USPS for order delivery.
  • Payment Processors: Shopify Payments and other secure payment gateways.
  • Email Service Providers: For sending order confirmations, shipping updates, and promotional emails.
  • Legal and Regulatory Authorities: When required by law or to protect our rights.

7. California Privacy Rights (CCPA/CPRA)

7.1 Your Rights Under California Law

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:

Right Description
Right to Know You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., completing transactions, detecting security incidents, complying with legal obligations).
Right to Correct You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale/Sharing You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. We do not sell personal information in exchange for monetary compensation, but we may share data with advertising partners (Google, Facebook) for targeted advertising, which may be considered a "sale" or "sharing" under California law.
Right to Limit Use of Sensitive PI You have the right to limit the use and disclosure of sensitive personal information. We do not use sensitive personal information for purposes beyond those authorized by the CCPA.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights, including by denying you goods or services, charging different prices, or providing a different level of service.

7.2 How to Exercise Your Rights

To exercise your California privacy rights, you or your authorized agent may submit a request by:

  • Emailing us at contact@barbecuepartsdepot.com
  • Calling us at 1-888-528-0885
  • Submitting a request through our website contact form

We will verify your identity by requesting information that matches the data we have on file (such as your name, email address, and order history). We will respond to your request within 45 days (extendable by an additional 45 days with notice).

7.3 Shine the Light

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at sales@barbecuepartsdepot.com.

8. Canadian Privacy Rights (PIPEDA)

8.1 Scope

If you are a resident of Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

8.2 Your Rights Under PIPEDA

  • Right to Access: You have the right to request access to the personal information we hold about you, subject to limited exceptions.
  • Right to Correction: You have the right to request that we correct any errors or omissions in your personal information.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
  • Right to Challenge Compliance: You have the right to challenge our compliance with PIPEDA by contacting our Privacy Officer.

8.3 Consent

We obtain your consent before collecting, using, or disclosing your personal information, unless otherwise permitted by law. Consent may be express (e.g., checking a box, signing a form) or implied (e.g., providing your address to receive a shipment). You may withdraw your consent at any time by contacting us, subject to reasonable notice.

8.4 Cross-Border Data Transfers

Your information may be stored and processed in the United States, where our servers and service providers (Shopify, Google, Facebook) are located. When information is transferred outside of Canada, it is subject to the laws of the jurisdiction in which it is stored. We use contractual safeguards to ensure your information receives an adequate level of protection.

8.5 Privacy Officer

Our Privacy Officer is responsible for overseeing PIPEDA compliance. You can reach our Privacy Officer at:

Privacy Officer
Barbecue Parts Depot
1802 Chico Ave, Suite A
South El Monte, CA 91733
Email: contact@barbecuepartsdepot.com
Phone: 1-888-528-0885

8.6 Complaints

If you have a complaint about our handling of your personal information, please contact our Privacy Officer. If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or with the applicable provincial privacy commissioner.

9. Other State Privacy Rights

Residents of the following states may have additional rights under their respective privacy laws:

Colorado (CPA)

  • Right to access, correct, delete, and port personal data.
  • Right to opt out of targeted advertising, sale of data, and profiling.

Connecticut (CTDPA)

  • Right to access, correct, delete, and obtain a copy of personal data.
  • Right to opt out of processing for targeted advertising, sale of data, and profiling.

Virginia (VCDPA)

  • Right to access, delete, correct, and port personal data.
  • Right to opt out of targeted advertising, sale of data, and profiling.

Utah (UCPA)

  • Right to access and delete personal data.
  • Right to opt out of targeted advertising and sale of data.

To exercise your rights under these state laws, please contact us using the information below. We will verify your identity and respond within the timeframe required by applicable law.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption on all data transmitted between your browser and our website.
  • Secure, PCI-compliant payment processing through Shopify Payments.
  • Restricted access to personal information on a need-to-know basis.
  • Regular security reviews and updates.

No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

11. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Criteria used to determine retention periods include:

  • The length of time you have an account with us.
  • Whether we have a legal or contractual obligation to retain the data.
  • Whether retention is advisable for resolving disputes or enforcing our agreements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Post a notice on our website for a reasonable period.
  • Notify you by email if we have your email address on file and the changes materially affect your rights.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: customerservice@barbecuepartsdepot.com
Phone: 1-888-528-0885
Mail:
Barbecue Parts Depot
Attn: Privacy Officer
1802 Chico Ave, Suite A
South El Monte, CA 91733

This Privacy Policy was last updated on June 15, 2026. It applies to all users of www.barbecuepartsdepot.com and related services provided by Barbecue Parts Depot.